A national home warranty provider needed a partner to manage outbound welcome calls to new homeowners and identify upsell opportunities for extended warranty plans while maintaining strict quality and performance standards.
Global Engagement managed and executed an outbound telesales and customer onboarding program. We led all training, quality assurance, and performance tracking initiatives focused on key indicators such as call quality, revenue generation, and customer satisfaction.
A client needed an outbound telesales team to convert warm leads into new customers for insurance and warranty-related services while ensuring compliance with diverse state-level telemarketing regulations.
Global Engagement staffed, trained, and operated a dedicated outbound telesales program. Our team focused on conversion performance while implementing robust quality assurance and full compliance monitoring procedures.
A national service organization required a trusted partner to manage both inbound and outbound calls, including sales, contract renewals, and support for real estate professionals, real estate agencies and brokerages with a strong focus on compliance and customer experience.
Global Engagement provided a full-service contact center solution supporting telesales, contract renewals, agent communications, and document processing. Our approach emphasized compliance, workflow efficiency, and performance optimization.
