EXPAND Your 

BUSINESS EXPANSION DONE-FOR-YOU

Customer Experience

GLOBAL ENGAGEMENT

GLOBAL DISCOVERY

What does a highly advanced organization have to do to get noticed around here?

Global Engagement elevates international companies with top-notch call center services, rock-solid employee relations, and enhanced customer satisfaction.

Our focus on advanced technology and cost-effective rates helps drive competitiveness and long-term success across operations and customer interactions.

Our proven operational advancements have driven $575.4M inbound and outbound sales revenue. lifted employee experience by 26%, customer experience by 32%, and averaged $2.72M in annual expense waste cut.

SERVICES

Global Engagement LLC specializes in setting up, managing, and optimizing call centers, leveraging over 25 years of expertise to deliver tailored solutions that enhance customer service and operational efficiency. With a strong focus on Federal, State, and Local Government procurement, we combine innovative technology with proven strategies to help organizations across industries achieve sustainable growth and exceptional customer experiences.

NAICS CODES: 561422 561421 517122 541611 541930 611430

  • A full-scale audit of your call center operation - both customer and employee experience alike. From training to execution, we’ve got you covered.

  • Optimize your operational and expansion strategy with ease through our completely hands-free management.

  • Streamline your cross-departmental functionality.

  • Done-for-you sales development, outbound and inbound acquisition, and operational efficiency. Full scale Total Job Performance accountability and alignment in your organization.

  • Manage and ensure the quality of customer care provided.

  • Cross-implement strategies to streamline connection and optimization between every channel. Inbound, Outbound, CHAT and SMS.

  • Align your the operational execution around your corporations MSA and SOW outcomes. Automate your legal and policy Tier-1 solutions by reducing bottlenecks.

  • Track and measure success standards to optimize for, train for, and strive for phenomenal results.

  • Training and Development, Performance Management, Change Management, and 24/7 Support.

  • Process Optimization, Quality Assurance, Customer Experience Enhancement, Multi-Channel Integration, Market Research Analysis, Customer Satisfaction Surveys, and More.

  • Ensure equality, reduce EEOC risks, develop and implement your 3-5 year plan with non-filtered constructive and empowering feedback with strategic direction.

  • Training and Development, Customer Satisfaction Surveys, 24/7 Support, Customized Solutions, and more.